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Library/client-handling
L3 Advanced

Client Handling & Exceptions

How to communicate delays, run a cargo claim, and write the pre-alert and status update that stop the phone ringing.

02 lessons13 min total
L01Communicating an exceptionDelays are inevitable; surprises are not. The structure of a message that keeps a client after bad news.6 min readL02Running a cargo claimNotice periods, evidence, liability limits, and why cargo insurance is not optional. The first 48 hours decide the outcome.7 min read